This study was intended to support the future technology implementation efforts of small to medium-sized manufacturing companies by performing a field study of 120 firms in the Greater Philadelphia region (Delaware Valley and Lehigh Valley), and by focusing on a given technology, computer-aided design/computer-aided manufacturing (CAD/CAM). In this study we not only confirmed some of the findings of early work, but we also empirically assessed the role of firm-level factors in the successful implementation of technology in small to medium-sized firms, and examine some plausible alternatives to our theory of complementarity among these factors.
What firm-level factors are necessary for successful implementation of technology in small to medium-sized firms? How do these factors interact in implementation? This study of 100 firms in the Greater Philadelphia region focuses on computer-aided design/computer aided manufacturing (CAD/CAM) to answer these questions, but many of the lessons are applicable to implementation of other technological advances.